What are your shipping and handling charges?
Shipping and handling not included. Shipping charges, duties and import taxes apply to all orders.
How long will it take to receive my order?
Shipping in Canada can take up to 6 business days depending on the province, USA orders can take up to 10 days depending on the state and customs clearance. All orders in Canada and the USA will be shipped via Canada Post. International orders are shipped via DHL Express with 4-6 day delivery. We're well aware that customers are eagerly waiting for their orders hence we'll do our best to accelerate the shipping delay as much as we can! In some rare occasions, the shipment might get delayed due to customs. If this occurs, please allow it a few more days.
What should I do in case of a lost shipment?
A lost shipment is quite rare so customers shouldn't worry about it. If a parcel happens to be lost in mail, please send us an e-mail. We'll send the claim to the postal company and they'll conduct an investigation. Once the shipment is confirmed to be missing, we'll ship the item(s) purchased once more absolutely free.
How can I pay for my order?
We accept all major credit cards. When an order is placed on our website, your financial information is never shared with the merchant. The system we use helps protect your credit card information with industry-leading security and fraud prevention systems.
Will I be charged sales tax?
For Canadians, taxes appropriate to the customer’s home province will be charged. For example, in Ontario customers will be charged 13% HST. For all other countries, the price you see is the price you pay. (Please keep in mind your countries import taxes will apply upon delivery.
Are items on the website always available?
Despite our continuing efforts in adjusting the website merchandise with our stock, there will occasionally be some items that appear on the website that are out of stock. If this occurs, a member of our team will immediately contact you via email to notify you. The client will then have the option to switch the purchased product or to get a refund. The merchandise available at firstname.lastname@example.org is subject to change.
What should I do if I'm having trouble purchasing online?
We're here to help! Please give us a call at (905) 985-9550 or send us an e-mail for immediate assistance.
At Anja of Sweden, we offer secure online shopping which means that all products on our site can be ordered online using a web browser that supports secure transactions. Your online order is placed using a secure transaction server that will encrypt the order for security. If you are using a browser that doesn't support secure transactions, you can place your order by telephone, fax, or regular mail.
Anja of Sweden will protect your privacy. We do not sell, trade, or rent your personal information such as your name, purchase or email information to others.
How are Exchanges handled?
We will accept exchanges within 14 days of receipt. Sale of discounted items is final and can only be exchanged for a different size if we have the item in stock. Anja of Sweden prides itself on having a large selection of your favourite names and in order to continue offering clients the most complete collection along with numerous sizes and a competitive price, we do not issue any refunds.
All exchanges must be authorized by us – please email us at email@example.com for an authorization number. All unauthorized exchanges will be refused upon receipt. This authorization number must be prominently displayed either on the outside label of the shipping parcel or within the shipment.
The return address is:
Anja of Sweden
229 Queen Street
Port Perry, Ontario
Exchanges shipped from the USA: Customers must make sure to indicate clearly "RETURN OF GOODS" and declare low value on the parcel to be exempt from custom/duty fees. Anja of Sweden is not responsible for any fees encountered due to the customer's failure to comply with the policy.
Exchanges shipped from outside Canada and the U.S.A: All exchanges shipped from outside America must be shipped via the post office and NOT a private company such as UPS and FedEx. Customers must make sure to indicate a low value (under $80) on the parcel. Following this procedure will eliminate the risk of being charged any custom/duty fees. Anja of Sweden is not responsible for any fees encountered due to the customer's failure to comply with the policy.
All prices quoted are in Canadian Funds. Final checkout is always in Canadian Dollars.
PLEASE NOTE INTERNATIONAL ORDERS ARE SUBJECT TO FREIGHT AND COUNTRIES IMPORT DUTIES AND TAXES.